UniGroup is a $1.7 billion transportation company and parent of United Van Lines, the nation’s leading corporate mover, and Mayflower Transit, the most well-known name in the moving industry. Between the two van lines, UniGroup handles one in three professional interstate moves.
UniGroup is also the parent company of UniGroup Worldwide, UniGroup Logistics and other transportation related companies including Allegiant Move Management, which is a transportation management company for both corporate and government accounts, and Trans Advantage, which sells and finances rolling stock and sells movers’ supplies.
UniGroup’s Home Office is located in suburban St. Louis. The Home Office has associates who provide centralized support functions for all of the operating companies including accounting; facilities management; marketing and public relations; sales, human resources; legal services; and information technology. To better serve its customers, the company has regional service centers in eastern Asia and Europe.
UniGroup, founded in 1988, is owned exclusively by active agents of United Van Lines and Mayflower Transit, certain overseas members of UTS International and senior management of the UniGroup companies. H. Daniel McCollister is chairman of the UniGroup Board of Directors. Jim Powers is president of UniGroup, as well as chief executive officer of the operating subsidiaries.
The depth of UniGroup’s history is contained in its people and agent network, its culture and its unique way of doing business. For decades, the men and women who work for UniGroup subsidiaries have provided professional, knowledgeable and courteous customer service. This legacy continues today as the company strives to remain an industry leader and provide innovative tools and moving services to its customers.
BRIEF HISTORY OF THE UNIGROUP NETWORK
Newly paved roads make transporting customers’ belongings easier. United Van Lines and Mayflower Transit begin developing uniform standards of performance for the rapidly emerging group of independent movers eager to join the networks. The van lines quickly gain recognition for providing safe “door-to-door” pickup and delivery.
United Van Lines International and Mayflower Transit International are formed to support America’s government and military activities throughout the world. Mayflower is also the first van line to equip its long-distance moving vans with “air-ride” suspension systems and RCA mobile radios, and to be licensed by the FCC for nationwide mobile communications.
United Van Lines introduces an online system to control its shipments and vans that is linked directly to the central United computer. Mayflower introduces its fuel squeeze system to help reduce fuel consumption.
United’s Special Commodities Fleet is inaugurated and the first freight forwarder subsidiary is also introduced. United takes an industry leadership role by implementing a comprehensive, mandatory drug testing program for its van operators.
UniGroup, Inc. is formed to consolidate and leverage “back office” support functions for all of the operating companies.
Mayflower becomes the first U.S. household goods carrier to establish a presence in Eastern Europe and delivers its first household goods shipment to Moscow.
UniGroup/United is listed as one of the 100 most effective users of information systems in the United States by Computer World magazine. The company is ranked sixth nationally among transportation companies.
UniGroup acquires Mayflower Transit, the most recognized name in moving and the third-largest mover in the United States. Through the UniGroup structure, Mayflower operates as a sister company of United Van Lines and the two van lines continue to actively compete for business in the marketplace while both receive support services from UniGroup. The acquisition makes UniGroup the nation’s largest household goods moving organization.
UniGroup consolidates the two international operating companies to create one of the world’s largest specialized moving and freight forwarding company, UniGroup Worldwide, Inc.
UniGroup University, an Internet-based learning program, is introduced to agencies and Home Office associates.
The Special Products Division is created to oversee non-household goods activities for the UniGroup van lines.
UniGroup Worldwide entered into a joint operating agreement with Netherlands-based UTS International, Europe’s premier move management firm and the European continent’s first and only van line system forming the composite brand "UniGroup Worldwide UTS", to address the needs of multinational clients in search of network solutions to control the cost of intra-European transportation while embracing uniform standards of performance and addressing evolving European Union legislation governing environmental protection measures.
UniGroup Worldwide acquired existing and fully operational moving and storage facilities in Singapore, Hong Kong, China, Malaysia, Thailand, Vietnam, and the Philippines. The acquisition closely fits our company’s strategic interests as we follow the growth of our customers in this increasingly important economic region and strengthens our service delivery capability in the Pacific Rim ensuring we keep pace with the requirements of an expanding customer base.
UniGroup introduces a new global logistics company called UniGroup Worldwide Logistics, now known as UniGroup Logistics. The subsidiary builds on the experience United Van Lines and Mayflower had in being trusted providers of specialized transportation and 3PL services for more than 50 years. By combining the assets of the van lines and the relationships with third party transportation providers, UniGroup Logistics is better able to customize global supply chain solutions for its customers at a competitive price. Services include truckload, less-than-truckload, flatbed, specialty transportation, freight forwarding, distribution services, project management, IT relocations and third-party logistics.
Due to the extensive corporate client growth in the United Kingdom, UniGroup Worldwide opened its London service center to allow for regular communication and availability of service to our clients in this region.
United and Mayflower unveiled mobile websites to provide customers with a convenient way to request a moving quote, contact a representative directly, track a shipment and find moving tips to plan their move.
UniGroup introduced Quotes-To-Go®, its proprietary moving quote tool. It is a one-of-a-kind, web-based tool that allows sales representatives to offer the moving public added convenience through real-time pricing, side-by-side moving quote comparisons and eAcceptance to start the move process without printed paperwork.
UniGroup Worldwide opened an office in Japan to meet the growing services needed in this region. This location offers household goods, freight forwarding, logistics/commercial cargo and destination services. This addition strengthens our service delivery capability in the Pacific Rim and ensures that we will keep pace with the requirements of an expanding customer base.
On completion of each service, an independently administered survey program measures our success, through the eyes of our customers. We are proud to report that results of the Post-Move Customer Satisfaction Survey Program consistently indicates that over 95 percent of the customers that moved with UniGroup Worldwide UTS would "use us again" or refer us to their families and friends and scores indicate 97 percent of on-time delivery.
UniGroup debuted its Heritage Center – a permanent exhibit to the history of the company and its subsidiaries – at its suburban St. Louis Home Office. Customers and visitors can explore the Heritage Center, located at One Premier Drive, Fenton, Missouri 63026, during normal business hours.
United and Mayflower offered their moving customers personal online move planners that simplify and improve the moving experience. The sites, called MyUnited and MyMayflower, are customized for each individual move.
To communicate its continued focus on expanding its service offerings and providing a seamless global experience, the UniGroup companies created a consistent look and logo to visually show the power of the UniGroup network. UniGroup Worldwide also changed its name to UniGroup Worldwide and UniGroup Worldwide Logistics became UniGroup Logistics to more accurately reflect the companies’ global relocation, transportation and logistics service offerings.
UniGroup’s vision is to be the first choice for global moving, relocation and logistics services for residential and corporate customers, providing superior service to every customer, every time, creating Customers for Life.